Ordering, Shipping and Returns
Winter and Spring Orders
Itching to order plants, but it's January and there's snow on the ground? Go for it. We'll take care of reserving your items and shipping them at the right time for planting in your region. This chart outlines how the timing typically looks.
|Plant Hardiness Zone||Ship Timing|
|9 & 10||Week of 3/12|
|8||Week of 3/19|
|7||Week of 3/26|
|6||Weeks of 4/9 & 4/16|
|5||Weeks of 4/16 & 4/23|
|3 & 4||Weeks of 4/31 & 5/7|
Orders placed after shipping for your growing zone has already begun, typically go out in a day or two. Note: because of order volume, the ten day period before Mother's Day often includes some shipping delays.
Each product page includes information about the shipping window for that item. These details are near the top of the page, below the price.
If you'd like to have your order shipped before the usual window for your growing zone, we can usually accommodate that. Just let us know your timing preference when you place your order and we'll schedule your shipment accordingly. Also, please be aware that when orders ship early, customers assume the risk of any damage that may result from transit in cold weather.
Summer orders are shipped as they are received, unless noted otherwise on individual product pages.
Fall and Holiday Orders
Most of our fall goods are received from specialty growers from late August thru mid September. Paperwhites and amaryllis bulbs arrive a bit later, in late September and early October, respectively. When products are in-house, we ship orders as soon as they are received.
If you'd like your gift order to ship at a specific time just note that date as you check out. The Order Notes section of the cart includes a field for this. Feel free to include gift messages here, too. We're happy to add your sentiments to the packing slip.
Balancing costs, timing and dependability, we ship via FedEx and USPS Priority Mail. If you have a shipping preference, please let us know by adding this info in the "Order Notes and Gift Messages" section as you checkout. Note that in cases where a preferred shipping method is significantly more expensive, there may be an additional charge. Should this be the case, we'll contact you to review the options.
|$1.00 to $9.99||$6.95|
Where We Ship
We ship to the continental U.S. and to Alaska. We do not ship to Hawaii, Puerto Rico or to other countries. Orders to post office boxes and APO/FPO addresses are welcome.
After Orders Are Placed
Upon order receipt, we'll send an email confirmation so you know your order was received. No confirming email? Check your spam folder in case it got rerouted to that cold, lonely corner.
Orders placed in late winter and early spring are held until the weather in your region is suitable for planting. (Exceptions are oxalis, amaryllis, paperwhites and other indoor-planted items.) Shipping to the various parts of the country is organized by growing zone and timing details can be found at the top of this page.
If it's mid-season and shipping to your area has commenced (see above schedule), your order will typically ship in 1-3 business days. It's our goal to get orders out as quickly as possible. Nobody likes to wait.
Delivering to Other Addresses
Prefer to have your order sent to work or to a neighbor's house? Can do! This is a smart approach when there are concerns about theft or plant health in very hot or bitter cold weather. Freezing on the doorstep is no way to end a cross country adventure for your oversize amaryllis bulbs.
I Live Near You; Can I Pick Up My Order?
Sorry, no. Our facility doesn't include a store and we're not insured for customer visits. We promise to ship your order quickly however, so the wait time is minimal.
Can I Return Items?
Because plants are perishable, we don't accept returns. Prior to shipping, our products are kept in carefully managed temperature and humidity controlled environments, and once sent there is no way to maintain this care.