Ordering, Shipping and Returns
Winter and Spring Orders
Itching to order plants, but it's January and there's snow on the ground? Go for it. We'll take care of reserving your items and shipping them at the right time for planting in your region. This chart outlines how the timing typically looks.
|Plant Hardiness Zone||Ship Timing|
|9 & 10||Week of 3/13|
|8||Week of 3/20|
|7||Week of 3/27|
|6||Week of 4/10|
|5||Week of 4/17|
|3 & 4||Week of 4/24|
Orders placed after shipping for your growing zone has already begun, will go out right away.
Each product page includes information about the shipping window for that item. These details are near the top of the page, below the price.
If you would like to have your order shipped before the usual window for your growing zone, we can usually accommodate that. Please note your timing preference when you place your order and we'll schedule your shipment accordingly. Also, please be aware that when orders ship early, customers assume the risk of any damage that may result from transit in cold weather.
Summer items are shipped as the orders are received, unless noted otherwise on individual product pages.
Fall and Holiday Orders
Most of our fall goods are received from specialty growers from late August thru mid September. Paperwhites and amaryllis bulbs arrive a bit later, in late September and early October, respectively. When products are in-house, we ship orders as soon as they are received.
If you'd like your gift order to ship at a specific time just note that date as you check out. The Order Notes section of the cart includes a field for this. Feel free to include gift messages here, too. We're happy to add your sentiments to the packing slip.
After a recent review of costs, timing and dependability, we currently ship via FedEx and USPS Priority Mail. If you have a shipping preference, please let us know by adding this info in the Order Notes section as you checkout.
|$1.00 to $9.99||$6.95|
Where We Ship
We ship to the continental U.S. and to Alaska. We do not ship to Hawaii, Puerto Rico or to other countries. Orders to post office boxes and APO/FPO addresses are welcome.
After Orders Are Placed
Upon order receipt, we'll send an email confirmation so you know your order was received. We'll also provide an estimated ship date. No confirming email? Check your spam folder in case it got rerouted to that cold, lonely corner.
Orders placed in late winter and early spring are held until the weather in your region is suitable for planting. Shipping to the various parts of the country is organized by growing zone and timing details can be found at the top of this page.
If it's mid-season and shipping to your area has commenced (see above schedule), your order will ship in 1-2 days. It's not uncommon for customers who live near us in southern California to order one morning and receive their delivery the following afternoon.
Our bulbs are packed in brown Kraft paper bags with informational cards attached. Customer orders ship with paper padding, never styrofoam peanuts. Recycling our packaging materials should be easy and straight forward.
Delivering to Other Addresses
Prefer to have your order sent to work or to a neighbor's house? Just provide that shipping address and we'll take care of it. This is a smart approach when there are concerns about theft or plant health in very hot or bitter cold weather conditions. Freezing on the doorstep is no way to end a cross country adventure for your oversize amaryllis bulbs.
I Live Near You; Can I Pick Up My Order?
Sorry, no. Our facility doesn't include a store and we're not insured for customer visits. We promise to ship your order quickly however, so the wait time is minimal.
We work hard to provide complete and accurate details for our products and support this with a here's-what-you-get photo on each planting guide page. Still, if you're not happy with what you received, we're not happy.
Please let us know right away if there's an issue with anything you receive. Damaged in transit? Don't toss the packaging materials. Please take a photo and email it to us so we can sort things out with the shippers.
Changed your mind? Products in their original condition may be returned for a full refund of the purchase price if done within 7 days of receipt. Please contact us for shipping instructions before sending goods back.