Ordering, Shipping and Returns
Winter and Spring Orders
Itching to order plants before your favorites disappear, but it's January and snowing? Go for it. We'll reserve your items and ship at the right time for planting in your region. This chart outlines how the timing typically looks.
|Plant Hardiness Zone||Ship Timing|
|9 & 10||Mid March|
|8 & 7||Mid to late March|
|6||Early to mid April|
|5||Mid to late April|
|3 & 4||Late April to early May|
Orders placed after shipping for your growing zone has already begun, typically go out in a couple days.
Each product page includes information about the shipping window for that item. These details are near the top of the page, below the price.
If you'd like to have your order shipped before the usual time for your growing zone, just let us know your preference when you place your order and we'll schedule your shipment accordingly. (Items must be in-house by your ship date; see above.) Please be aware that when orders ship early, customers assume the risk for any damage that results from transit in cold weather.
Summer orders are shipped as they are received, unless noted otherwise on individual product pages.
Fall and Holiday Orders
Most of our fall goods are received from specialty growers from late August thru mid September. Paperwhite and amaryllis bulbs arrive a bit later, as do peony roots, in late September to early October. When products are in-house, we ship orders as soon as they are received.
If you'd like your gift order shipped at a specific time just note that date as you check out. The Order Notes section of the cart includes a field for this. Feel free to include gift messages here, too. We're happy to add your sentiments to the packing slip.
Balancing costs, timing and dependability, we ship via FedEx and USPS Priority Mail. If you have a shipping preference, please let us know by adding this info in the "Order Notes and Gift Messages" section as you checkout. In cases where a preferred shipping method is significantly more expensive, there may be an additional charge. If so, we'll contact you to review the options.
|$1.00 to $9.99||$6.95|
|$70.00 and over||FREE|
Product orders that total $70 or more (not including taxes and shipping) qualify for free standard shipping. For these, we'll cover the cost to get your plants delivered to you.
Where We Ship
We ship to the continental U.S. and to Alaska. We do not ship to Hawaii, Puerto Rico or to other countries. Orders to post office boxes and APO/FPO addresses are welcome.
After Placing Your Order
Upon order receipt, we'll send an email confirmation with order details. No confirming email? Check your spam folder in case it got rerouted to that dark, lonely corner.
Orders placed in late winter and early spring are held until the weather in your region is suitable for planting. (Exceptions are oxalis, amaryllis, paperwhites and other indoor-planted items.) Shipping to the various parts of the country is organized by growing zone and timing details can be found at the top of this page.
If it's mid-season and shipping to your area has commenced per the schedule above, orders typically ship in 1-3 business days. It's our goal to get orders out as quickly as possible. Nobody likes to wait.
Delivering to Other Addresses
Want to have your order sent to work or a neighbor's house? This is a smart approach when there are concerns about theft or plant health in very hot or bitter cold weather. Freezing on the doorstep is no way to end a cross country adventure for your oversize amaryllis bulbs.
I Live Near You; Can I Pick Up My Order?
Sorry, no. Our facility doesn't include a store and we're not insured for customer visits. We promise to ship your order quickly however, so the wait time is minimal.
Can I Return Items?
Because plants are perishable, we don't accept returns. Prior to shipping, our products are kept in carefully managed temperature and humidity controlled environments, and once sent there is no way to maintain this care.